ProGroom.com uses advanced SSL technology which encrypts your personal
information to help protect it from being decoded by anyone other
We employ significant security techniques to prevent any misuse
of your information. In order to provide accurate service, and allow
you to track orders or get support, all customers must have an account.
We will only contact you at your account email to send you invoices
and a copy of your order. We do not send unsolicited email.
You are shopping on a secure web site that goes to extreme measures
to guarantee that your credit card information is not intercepted!
When you place an order, you can feel confident that your credit
card information is protected by a secure server. The secure server
software we utilize is the state-of-the-art in security protocols:
Secure Sockets Layer (SSL). SSL is used to encode all information,
including credit card numbers, passwords, names, etc. This high-level
encryption makes it virtually impossible for anyone to ever see
To verify SSL encryption, look for a small lock (
near the bottom of your browser window when accessing your account.
|Types of Payment:
Payment Types Accepted:
We accept Visa, MasterCard, American Express, and Discover. Bank regulations require that the billing address of the order match the billing address associated with your credit card. We accept direct deposit (bank transfer).
(Orders submitted on weekends are processed
Payment terms are Visa, Discover, MasterCard and American Express.
The exact name of the cardholder must match the billing address during
or USA Wire Transfers:
Wire transfers are fairly simple and usually
take 3-5 business days for the transfer to be completed. The intermediary
bank charges a $20.00 fee which ise deducted directly out of your
transfer before it gets to our bank. In anticipation of that, the
extra $20.00 must be added into your wire transfer in addition to
any total for products, shipping, and international handling charges. We ship worldwide.
To arrange a wire transfer, contact Customer Care at (936) 894-3292.
Ordering by Phone:
Our knowledgeable Customer Care Representatives are ready to take
your phone order at (936) 894-3292, Monday through Friday 9:00 am
to 5:00 pm CST.
Ordering by Fax:
If you wish to fax us your order, find the product/s you are wanting
to purchase. Write on the paper you want to fax, the product model
#, quantity, size, color, ports or whatever the attributes are for
the product/s. Fax us at (936) 894-3100.
How to view
Click the links on the left side of web page under categories. You
will be taken to a page that list products for the link you clicked
on. To view one of the products, click on the photo or title of the
product. On the right side you will see either, "View more info..."
or "Add to Cart". View more info means that there are options
that must be chosen before purchasing the product. Add to Cart means
there are no options to be chosen and that you can add the product
straight to your cart.
Here are some simple tips to ensure that your shopping experience
at ProGroom.com is easy and pleasant:
When you see the item you want to purchase, click on the "Add
to Cart" button. This places the item in an electronic shopping
cart. Be sure to choose whatever attributes applies to that product.
Such as: color, size, ports and so on. After you've finished shopping,
select "Checkout" from the shopping cart page. In order
to checkout, you must create an account. In creating an account, we
will ask you for your name, company name, billing address, phone,
email, credit card number and shipping address. If you have concerns
about submitting your credit card information online, we do accept
phone payments at (936) 894-3292.
Next, you'll be shown the subtotal amount of your order, shipping
charges are calculated based on the weight and destination of each
order. The shipping, handling charges and tax (if applicable) for
your order will not be reflected at checkout. If
you place an order for items shipped via Motor Freight (truck), we
will email and/or phone you with a Motor Freight quote for you to
approve prior to processing your order.
Small or Lightweight Items:
Your order is pending the shipping cost at this time. If you only ordered apparel (excluding footwear), the shipping cost is $6.00 for any quantity. We will automatically add the $6.00 shipping cost and ship your order.
If you ordered small lightweight items and the shipping cost is $15.00 or less we will NOT send you an email with the shipping cost and final total for your approval to process your order unless you state in the comment section above that you would like to receive an email with the shipping cost and final total for your approval before we process the order. We will automatically add whatever the shipping cost is for the smaller lightweight items to your sub-total, add tax if you are in Texas, charge your credit card, then ship your order. We choose the lowest rate which is usually very reasonable.
A Customer Care Representative will email you the shipping cost and final total for your approval. Once we have your approval, we will begin processing your order.
Small and lightweight items will ship by USPS Priority, Express or First Class Postal Mail. Heavier weight items such as dog bathers, cages or any heavierweight items will ship by air or ocean. Dryers we can ship by Postal Mail.
An International customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is processed only if the shipping cost is $27.01 or more. If the shipping cost is $27.00 or less we will add whatever the shipping cost is and ship your order. We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your local customs or postal authority regarding shipments from the US to your country to learn specific information regarding such charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
your sub total:
To see what your sub total will be without having to start the
online checkout process, on the left hand side and on the top righthand
side of all pages, there is a running number of items in your cart
and the subtotal.
You Match Prices?
No. We use to price match. However, we found that some companies would lower the product price and raise the shipping cost to make up the loss in the product price. We no longer match prices.
is my credit card charged?
All orders are charged at the time the order is submitted or if you order heavy equipment, we email you for an approval, we will charge your credit card when we reveive your approval.
What if something goes wrong
with the ordering process while I am placing on order?
Email us at
or call 936-894-3292 and one of our knowledgeable Customer Care
Representatives will assist you immediately.
How long will it take to get my order
All orders are shipped (via UPS, USPS, FedEx or Truck (motor freight),
depending on the weight of the product ordered) motor freight items
will ship within 2 to 8 weeks of ordering based on, manufacturer,
stock availability and if custom colors or (product) were (ordered)
chosen. To reduce damage, all items over 30lbs are shipped via Truck.
Smaller weight items typically ship by USPS, UPS or FedEx and takes
4-14 business days for delivery to most parts of the United States.
Certain areas may take longer. We cannot offer UPS Shipping services
to Hawaii or Puerto Rico. (We can ship anywhere. It's a matter of
cost). If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, ProGroom reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Do I pay sales tax?
Products shipped only to the state of Texas is subject to sales
tax. The current rate is 6.75%. (If you are a reseller, provide
us with your Sales Tax Exemption Certificate to avoid payment of
sales taxes. Resellers: While checking out, in the comment area,
please type in "Reseller, I faxed the permit to (936) 894-3100,
do not Tax" and we won't charge you sales tax.
How do I cancel or change my
As long as your order has not yet been shipped, the order will be
canceled per your request with no additional charge to you. If you
were charged for the product your credit card will be credited.
You will receive an email confirmation upon our cancellation of
the order. If the item has been shipped you will have to refer to
our Return Policy
What if my order
is delivered damaged?
UPS or FedEx
Always inspect your packages from the outside and if something appears
to be damaged, alert the driver immediately. If you notice damage
to the carton, you should open the package and inspect for other
damages before the driver leaves and ask for a damage claim form
from the driver. If you choose to do it this way, then you will be responsible for filing a claim with the shipping company. Once you sign for receipt of a shipment, the manufacturer and ProGroom can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation.
Motor Freight Deliveries (Heavier
Be sure to inspect product prior to signing the Bill of Lading.
Occasionally, products are damaged in the shipping process. It is very important that you open each box and thoroughly inspect for damages! Please inspect your shipment (each box) very close for damages while the delivery driver is still present. Be sure to inspect each box and item inside prior to signing the Bill of Lading. If the product is damaged and the Bill of Lading is signed damaged then we can replace the damaged product at no charge, (DO NOT ACCEPT THE DAMAGED PRODUCT). If the Bill of Lading is signed clear we will not have a claim with the freight company. Your only recourse will be to file a claim directly with the freight company that delivered your product. We cannot do anything for you if you accept the damaged item or items. As a precaution, please inspect each box and item inside no matter what. If your freight shipment is found to be damaged upon receipt, refuse the shipment and call us right away. We will handle the claim process for you and re-ship the item as soon as possible. You may also choose to sign for the shipment as damaged and keep the equipment. If you choose to do it this way, then you will be responsible for filing a claim with the shipping company. Once you sign for receipt of a shipment, the manufacturer and ProGroom can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation. If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a ‘concealed damage’ claim with the shipping company.
A damaged product from you or your pet is unreturnable! Not all
products are returnable. If an item is returned used or damaged
it will be subject to a partial or no refund or a store credit.
Should you choose to return an item, indicate the reason for your
return and the order number on a sheet of paper, include the packing
slip with your return, and securely wrap the product (use
original packing if possible). Please note if the original container
is damaged you may be charged a new container fee. You must
call or email us to be given instructions as to where to return
the product to.
For your protection, ensure that you are shipping your return via
an insured, trackable carrier. Returns must be made within 30 days
of receipt. We cannot refund shipping/handling charges unless you
are exchanging an item that is defective or the wrong item was shipped
to you. If your item included free shipping, the returned item will
be subject to the shipping cost minus the purchase cost of the item. If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, ProGroom reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
INSPECT YOUR DELIVERY
It is your responsibility to inspect your delivery. You must check
for damage and you must check that you are receiving the exact item
you ordered. When you sign the Bill of Lading, a legal document,
you are accepting the delivery in good condition and you have received
what you ordered.
I am not getting much help from the
shipping company for my lost or damaged order. Will you help me?
Of course we will. Call 936-894-3292 and we will do whatever
we can to help you.
Can I use my own carrier?
How will I know when my item(s) have
As we receive shipping information about your item(s) we will pass
it on to you by email or login to your account, you will be taken to your account
area pertaining all information about your order and more.
What if my shipment does not arrive?
You can email us and we will call the freight or UPS company to have
a trace put on your order to find out why it has not arrived. If your
order is lost, we will ship a replacement as quickly as possible.
An International customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is processed only if the shipping cost is $30.01 or more. If the shipping cost is $30.00 or less we will add whatever the shipping cost is and ship your order. We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your local customs or postal authority regarding shipments from the US to your country to learn specific information regarding such charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, ProGroom reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Restrictions: We cannot ship aerosols or items containing
hazardous chemicals outside the U.S.
Shipping and handling charges are not refundable for refused or products
not delivered due to no one being home, incorrect address, acts of
nature, etc. When deliveries are refused or packages returned due
to incorrect address, ProGroom will also assess actual shipping costs
if they exceed what was originally charged and a 10-25% restocking fee.
We reserve the right to refuse credit card based payments from countries and states with high rates of credit
ProGroom allows returns provided that return requests are made within 30 days from the date merchandise is received and that you follow these instructions: All returned merchandise must be unworn, unused, and in original condition with all original tags attached. ProGroom has the right to refuse return of any merchandise that ProGroom determines does not meet these requirements. Sale items, promotional items, clearance items and custom orders are not returnable and thus all sales of this merchandise are final.
Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with merchandise returns or exchanges. At the time of return, you may specify your preference for either (1) receiving a credit in your original form of payment or (2) exchanging the returned merchandise.
How to return an item:
E-mail us to receive an approval for your return. You will be notified of acceptance once the merchandise has been returned and inspected by ProGroom. Ship back to us with the packing slip or copy of your invoice to the address below.
6888 County Road 344
Navasota, TX 77868
Copy of your invoice or packing slip MUST be included with return merchandise or your return may be rejected. Please note the reason for your return or note what you are exchanging the item for.
You are responsible for the shipping fees when you return for refund, replacement or exchange.
If your original purchase qualified for FREE shipping and you choose
to return any part or all of the order, you will be still responsible
for both the original cost we incurred to ship the product to you
and the costs to send the product back to us. If the item you purchased
is for free shipping, we will deduct actual shipping cost. All items
must be in original packaging, and with all warranty cards, manuals,
and accessories. All returns are subject to a variable restocking
charge. This charge is determined by the condition of the returned
All refunds will be made to the person / credit card that made the
What if I want
to return an Apparel item?
If you choose to return any product, you must obtain written return
authorization from ProGroom. Returned products must be in new and
unused condition, in the original box with all the documentation,
parts and accessories to insure credit. "New and unused"
means sale-able condition, not dirty and not washed. We cannot accept
returns for an item with any indications that it has been used.
Garments are deemed non-returnable
if they have been...
- we do not accept returns for soiled or washed merchandise. MUST not contain any pet hair.
- worn, laundered or dry cleaned.
- custom modified or manufactured per your special instructions when
You are responsible for return postage. We urge you to use priority
mail, UPS, FedEx or a carrier that generates tracking numbers, as
we will not be responsible for lost packages.
Please allow 1-2 weeks for receipt and processing of your return.
Once your credit is processed, you will receive an email from a Customer
Larger Product/s Totaling over $300.00:
Please contact us by email, call us M-F 9:00 AM to 4:00 PM (CST) at 936-894-3292 or fax us at 1-936-894-3100.
Damage product/s from you or your pet is unreturnable! Not all product
is returnable. If an item is returned
used or damaged it will be subject to a partial or no refund.
Should you choose to return an item, indicate the reason for your
return and the order number on a sheet of paper, include the packing
slip with your return, and securely wrap (the original packing)in
a box. Please note if the original container is damaged you may be
charged a new container fee. You must call or email us to be given
instructions as to where to return the product/s.
The customer is responsible for the shipping cost to ship the newly exchanged items.
International customers should contact your local customs office for
the return of duties, taxes and brokerage fees. Also, please see Return
Policy below. Please contact us via email, phone 936-894-3292, or fax 1-936-894-3100 for approval prior
to returning products.
All returns must in the "Original Carton" with the "Original Packaging
We want you to be fully satisfied with every item that you purchase
from ProGroom. If any product purchase fails to meet your expectations,
simply return your merchandise to us in its original and unused condition
within 30 days of receipt for a full merchandise exchange or store
credit, minus the shipping, handling, gift wrap or other charges.
The returned item must be returned in good condition, in original
packaging (whenever possible) and with all paperwork, parts and accessories
to ensure full credit.
We do not reimburse shipping charges and a 10-25% fee may be charged
by ProGroom or the manufacturer.
Store Credit Only
(custom made items)
ProGroom does not issue refunds, cannot accept returns or exchanges
for custom items ordered. We do not reimburse shipping charges.
Customer Care Hours:
Monday through Friday 9:00 am to 4 pm CST time.
See warranty card that came with your product.
ProGroom.com respects customer privacy and takes every step to maintain
confidentiality in the highest degree. We will not discuss your business
or access issues with any other parties. We are committed to protecting
your privacy. We use the information we collect about you to process
orders and to provide a more personalized shopping experience. We
may also use it to tell you about changes in our services or about
special offers we think you'll find valuable. We do not sell, trade
or rent your personal information to others.
Do we keep your information?
Yes, we keep the information you provide us for our records only.
All information collected in ProGroom.com is for the sole purpose
of filling orders and to enhance your shopping experience. At ProGroom
we will not release any customer information to anyone wanting to
rent, lease, or buy the data. Your information is strictly confidential!
As any store, you may come in the future and wish to know what you
bought the last time. This way we will be able to tell you.
We do our best to provide you with the most up-to-date and accurate
information. In the event that an error does occur, we reserve the
right to correct or cancel an order at any time, and/or edit an order
to reflect the correction, and/or correct the error on our web site.
In the event that you are shipped an incorrect product due to an error
on our web site, we will gladly accept the unit back for exchange.
The difference in pricing will be charged or refunded accordingly.
Normal shipping charges will be absorbed by Progroom.
Do you still have questions?
If you didn't find the answer you were looking for, you can contact
us at M-F, 9AM-5PM, 936-894-3292 CST, and one of our knowledgeable Customer Care Representative's
will be happy to assist you.
We appreciate your business and look forward to serving you.
|© progroom.com 2002 to Present. All Rights Reserved. - Professional Dog Grooming Equipment, Pet Supplies and Apparel
Over 12,000 dog
grooming products for the professional
and ProGroom proudly offers the
famous 30 Day Money-Back Guarantee.
ProGroom sells pet grooming equipment and dog grooming supply
that address your business needs
and really speaks to your customers. Dog Dryers
, Pet Tubs
, Hydraulic Tables, Electric Tables, Cages, Cat Condos and much much more.
When it's quality pet grooming equipment
you can feel the difference. And
so can your customers. A good product
brand name generates a sense of
professionalism and credibility
which carries over to your professional
Our goal is to make your
shopping experience a great one!
ProGroom Pet Supplies has been serving
Dog Groomers, Pet Shops, Veterinarians,
Kennels, Animal Trainers, Animal
Shelters, Pet Salons, Dog Breeders,
Animal Control Officers, K-9 Officers,
Self Serve Pet Wash, Hair Stylists,
Beauty Salons, Real Estate, Restaurants, Business Offices and Contractors
some of the very best pet grooming equipment, office supply and furniture.
Interested in grooming apparel
Our groomers apparel is specially
designed to fit the way grooming
wear is supposed to fit. Comfortable
and stylish with reinforcements
at all stress points for long life.
Our groomers apparel features easy
to clean and wear crinkle nylon
fabric that repels hair, water and
soil. Available in sizes XS
Progroom.com delivers a huge assortment of
cutting-edge, much-needed dog and cat grooming equipment and supplies for which online consumers hungrily search. www.progroom.com
has taken the online store one step further and provides the top-notch
quality many consumers desire with the deeply discounted pricing and
the special offers that they also want.