ProGroom allows returns provided that return requests are made within 30 days from the date merchandise is received and that you follow these instructions: All returned merchandise must be unworn, unused, has no pet hair and in original condition with all original tags attached. ProGroom has the right to refuse return of any merchandise that ProGroom determines does not meet these requirements. Sale items, promotional items, clearance items and custom orders are not returnable and thus all sales of this merchandise are final. Apparel up to size 4XL can be returned for an exchange or refund. We will not accept returns on apparel size 5XL up to 10XL.
If you received approval from a ProGroom Representative for a return and are returning past our 30 days return policy, there is a 10%-15% restocking fee.
Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with merchandise returns or exchanges. At the time of return, you may specify your preference for either (1) receiving a credit in your original form of payment or (2) exchanging the returned merchandise.
How to return an item:
- E-mail us at firstname.lastname@example.org or call us at 936-894-3292 to receive an approval, RMA# and instructions for your return. Returning an item without prior approval may result in receiving no refund and the item will be refused and shipped back to you.
Some items we sell get shipped from the manufacturer and the manufacturer is where the item may be shiped back to, so it is very important to contact us for return instructions.
Please note: Copy of your invoice or packing slip MUST be included with return merchandise or your return may be rejected. Please note the reason for your return or note what you are exchanging the item for.
You are responsible for the shipping fees when you return for refund, replacement or exchange.
If your original purchase qualified for FREE shipping and you choose
to return any part or all of the order, you will be still responsible
for both the original cost we incurred to ship the product to you
and the costs to send the product back to us. If the item you purchased
is for free shipping, we will deduct actual shipping cost. All items
must be in original packaging, and with all warranty cards, manuals,
and accessories. All returns are subject to a variable restocking
charge. This charge is determined by the condition of the returned
All refunds will be made to the person / credit card that made the
What if I want
to return an Apparel item?
If you choose to return any product, you must obtain written return
authorization from ProGroom. Returned products must be in new and
unused condition, in the original box with all the documentation,
parts and accessories to insure credit. "New and unused"
means sale-able condition, not dirty and not washed. We cannot accept
returns for an item with any indications that it has been used.
Garments are deemed non-returnable if they have been...
- we do not accept returns for soiled or washed merchandise. MUST not contain any pet hair.
- worn, laundered or dry cleaned.
- custom modified or manufactured per your special instructions when
You are responsible for return postage. We urge you to use priority
mail, UPS, FedEx or a carrier that generates tracking numbers, as
we will not be responsible for lost packages.
Please allow1-2 weeks for receipt and processing of your return.
Once your credit is processed, you will receive an email from a Customer
Larger Product/s Totaling over $300.00:
Please contact us by email, call us at 936-894-3292
or fax us at 1-936-894-3100.
Damage product/s from you or your pet is unreturnable! Not all product
is returnable. If an item is returned
used or damaged it will be subject to a partial or no refund. Should you choose to return an item, indicate the reason for your
return and the order number on a sheet of paper, include the packing
slip with your return, and securely wrap (the original packing)in
a box. Please note if the original container is damaged you may be
charged a new container fee. You must call or email us to be given
instructions as to where to return the product/s.
The customer is responsible for the shipping cost to ship the newly exchanged items.
International customers should contact your local customs office for
the return of duties, taxes and brokerage fees. Also, please see Return
Policy below. Please contact us at 936-894-3292 for approval prior to returning products.
All returns must in the "Original Carton" with the "Original Packaging
We want you to be fully satisfied with every item that you purchase
from ProGroom. If any product purchase fails to meet your expectations,
simply return your merchandise to us in its original and unused condition
within 30 days of receipt for a full merchandise exchange or store
credit, minus the shipping, handling, gift wrap or other charges.
The returned item must be returned in good condition, in original
packaging (whenever possible) and with all paperwork, parts and accessories
to ensure full credit.
We do not reimburse shipping charges for returned products. A 10-25% fee may be charged
by ProGroom or the manufacturer for any returns after 30 days.
Store Credit Only (custom made items)
ProGroom does not issue refunds, cannot accept returns or exchanges
for custom items ordered. We do not reimburse shipping charges.
Customer Care Hours:
Monday through Friday 9:00 am to 5 pm CST time
6888 County Rd 344
Navasota, TX 77868
Policy above is subject to change and may not be updated The Return Policy may be updated, modified, or changed at any time.